Facing problem with my Contact List in Adobe Photoshop Elements

Here we are talking about the some generic mantras to resolve problems related to Contact-Book in Adobe Photoshop Elements Organizer. If you are not able to add contact to Contact-List in Organizer OR Contact-Book is not loading properly OR Organizer hangs on loading Contact-Books etc... Try out following things and share your findings with us :-


Here are few things we would recommend to do for resolving this particular issue:

1. Close Organizer
2. Please open "%allusersprofile%\Application Data\Adobe\Elements Organizer\Organizer\Settings" in windows explorer.
3. Locate 'contacts.xml' on your machine and rename it.
4. Re-launch Organizer and now try the same workflow.

Hope you would be able to continue with all your workflows related to Contact-book now. If still you are facing some problem, please try following and share your findings -

1. Log-out from Organizer
2. Create new catalog
3. Log-in with another account and try same thing.

Please do let us know about the results!

Some common Mantras to resolve problems related to Sharing options in Adobe Photoshop Elements !!!

Sometimes options in share panel of Organizer starts behaving weirdly or become invisible completely. OR email workflows becomes more problematic.. The very first thing which one should try is -

1. Launch Organizer

2. Launch Preferences dialog from Edit Menu or press CTRL+K

3. Go to "Adobe Partner Services"

4. Click on "Clear Online Services data" and "Reset Accounts"

5. Relaunch Organizer and wait for few seconds

6. Now check if you see any change or not ?

In case, it didn't work for you - leave a comment and we should try to resolve the the problem ! This is one of the generic method which can be tried while seeing some problem with any of the sharing problem.

Email Sharing problem in Adobe Photoshop Elements 7.0 or 8.0 on Windows-7 : “There is no email program”

Error message “There is no email program” or freezing of Organizer is reported at many places when folks tried to share photographs via the Adobe E-mail Service in the Adobe Photoshop Elements 7.0 OR 8.0 !!! Also Elements Organizer on Microsoft Windows 7 freezes... An error message  - "There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel." is shown sometimes...

Now thing is how to resolve the problem in Adobe Photoshop Elements 7.0/8.0 if its installed on Windows-7..actually we have to install Microsoft Windows Live Mail and then configure it as the default mail client in preferences(through a registry entry) of Adobe Photoshop Elements Organizer...


1. Close Adobe Photoshop Elements.

2. Download and install Windows Live Mail...  For download and installation instructions, see the Windows Live website at  http://download.live.com/

3. Open SetDefaultEmailClient.reg in your browser and save it on desktop with the same filename.

4. On desktop, double-click SetDefaultEmailClient.reg. If prompted, click Continue. Click Yes on registry confirmation dialog !!!

5. Relaunch Adobe Photoshop Elements and attempt to share something and there should not be any problem now !!


When we share our photographs with the Adobe E-mail Service, Elements Organizer uses the e-mail client which is by default installed with Windows. These e-mail clients include: Outlook Express on Windows XP, or Windows Mail on Windows Vista, among others.

Because Windows 7 does not include an e-mail client by default, the Organizer is unable to send e-mail.

Problem with email sharing in Adobe Photoshop Elements 7.0/8.0 on Windows7

If you are using 7th or 8th version of Adobe Photoshop Elements on Windows 7, then you might be seeing following message while emails sharing.


"There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel."

Here is one of the workaround which may resolve your problem (Give it a try ...) :


Check out http://kb2.adobe.com/cps/848/cpsid_84866.html

Do comment back in case this doesn't work for you or face some problem while trying this !!!

Adobe Photoshop Elements with Windows Live Mail 2011 - How to make it work ?

If you use Windows Live Mail as default email client in Adobe Photoshop Elements, then you must be knowing that WLM 11 is not compatible with Adobe Photoshop Elements 9.0. To work with emails and photomails, you need to follow below mentioned steps :

a) Uninstall Windows Live Mail 2011 : Go to Control Panel and uninstall Windows Live Essentials 2011
b) Install the previous version of Windows Live Mail from : http://www.microsoft.com/downloads/en/details.aspx?FamilyID=56883de5-2024-4631-806e-757693072a1c
c) After the successful installation of the Windows Live Mail, configure your Windows Live Mail. This will make sure that there are no issues with the Windows Live Mail.
d) Launch Elements Organizer , Go to Preferences > Sharing. Change Email client to Windows Live Mail and Click Ok.

Adobe Photoshop Elements crashes when sharing a Photomail - How to resolve?

Recently I saw  few people facing this problem and here is one of the workaround which worked most of the times. Please try and comment back in case it doesn't work for you :

a) Browse to the directory where you have installed Photoshop Elements 9.

For e.g. if you have installed PSE on C: , then browse to “C:\Program Files\Adobe\Elements 9 Organizer\”.

b) Select and Right Click on “PhotoshopElementsOrganizer.exe” .

c) Select properties and the “Compatibility” tab and select checkbox “Run this program in compatibility mode” .

d) From the drop down items, select “Windows XP”.

e) Click OK and launch Elements Organizer  9

f) Complete the Photomail workflow once. (There might be a slight performance issue but we would suggest you to complete the process.)

g) Exit Elements Organizer 9

h) Repeat the first 2 steps.

i) De-select the compatibility checkbox marked in Step 3.

j) Re-launch elements organizer 9 and complete the Photomail workflow.