Facing any problem with installation of Adobe Photoshop Elements

Many times Adobe Forums see problems on installation of Adobe Photoshop Elements. There can be various reasons for that and more information around the error problem can be helpful in troubleshooting. But here we just want to share a good link, which has solved many of the installation problems of Adobe Photoshop Elements -

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements-premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_technologies

Adobe Photoshop Elements-Editor has stopped working

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Recently I read something on Adobe forum and found it very useful. One user was facing a problem after applying 7.0.3 update and suddenly Editor stopped working for him. This was not actually related to update but followin steps solved his problem. I though of capturing these details here:

There are many reasons why the PSE Editor might not getting launched or crashes. Here are some steps you can take to try to fix the problem. Even if you think you’ve tried some of these  before, try them again, precisely as described here:


1.      Delete the Editor’s preferences:

Start PSE to get to the Welcome screen. Hold down the Ctrl, Alt, and Shift keys and click Edit.  Keep holding down the keys until you see a window asking “Delete the Adobe Photoshop Elements Settings File?” Click Yes. (Note that this does not delete the Organizer’s settings.)


2.      Change the default printer, as described in these tech notes:

http://kb2.adobe.com/cps/402/kb402704.html
http://kb2.adobe.com/cps/400/kb400963.html

3.      If you have a Microsoft pointing device, the Microsoft Intellipoint driver software may be conflicting with the Editor. Try uninstalling it and rebooting. (Your device may operate without the software.)

4.      If the Editor crashes after displaying “Building TWAIN menu items” on the splash screen, see this tech note:

http://kb2.adobe.com/cps/408/kb408846.html


5.      Try Adobe’s generic troubleshooting steps.  If you’ve installed third-party plug-ins, start with that step first. 

Backup/Sync Performance in PSE7 and PSE8

  


Few days back I read following statement somewhere and want to share few things in this regard.


Backup/sync agent starting slowly without any indication that it is running and will start synching soon. Is there any definite time for  Sync Operations?

-         Sync is comparatively slow in PSE7 and one should ensure that 7.0.3 update is applied, which can improve overall performance of Backup/Sync.

-          There is minimal feedback about Sync activities in PSE7 and this has been improved in PSE8 by adding Sync-Status dialog, which gives live feedback about Synchronization progress.

-          It will be difficult to set expectations in terms of definite time for Synchronization because there are different things involved here. I would like to share some information about synchronization process:

§         When you activate Sync in your catalog, it starts working with your local catalog database and www.photoshop.com to calculate what all needs to be synced. So here come different variables which may lead to longer time for this calculation. Now lets see what all variables are involved in this:

·         How big is your www.photoshop.com account? More files/albums/tags you have in your www.photoshop.com account, it will take more time but not every time. It takes maximum time when you start Sync or you restart SyncAgent.

·         Internet connection

·         Availability of Catalog Database (Is catalog free or in-use by other processes like Face Recognition, Auto-Analysis etc.

·         Few other exceptions when Server is busy etc...

-          Backup/Sync in PSE8:

o       When Sync-Engine does initial calculations for identifying changes to be synchronized, it shows the state as "Initializing..." in Sync Status Dialog.

o       “Initializing…” state takes more time as we start Sync first time on a machine or after machine-restart.

o       File-Size and Server-Health are important factors for Upload performance. 

I hope above information will give some sense of Sync-processing in PSE7 and PSE8 w.r.t. performance and feedback.

Few days back I read following statement somewhere and want to share few things in this regard.

How to locate Catalog Files in Adobe Photoshop Elements when Customer Care Folks ask for it?

Whenever you face any problem related to Organizer and try to contact Adobe Customer Care, they may ask for sharing Catalog files. Here are few simple steps to locate Catalog Files which is currently in use:

1. Launch Adobe Photoshop Elements
2. Click on "Organize" to launch Organizer
3. Go to Help > System Info
4. Copy Catalog Location and open this location in Windows-Explorer
5. Zip all the files in this folder and share.