There was an error opening up the Backup/Synchronization Preferences. Please close Preferences and try again. || Errors in sharing album to photoshop.com

Recently we saw problem in loading of Backup/Sync Preferences in Adobe Photoshop Elements. One of the users is getting following message on attempt of launching Backup/Sync preferences through CTRL+K or Edit Menu. - 'There was an error opening up the Backup/Synchronization Preferences. Please close Preferences and try again.'

This error was always encountered irrespective of Catalogs of Adobe Photoshop Elements.

So let me share the process that happens on launching Preferences, especially Backup/Sync Preferences. On launch, preferences dialog tries to fetch albums in Catalog and on Photoshop.com. Most of the times this error occurs in case Elements Organizer fails to fetch albums from Photoshop.com. There can be various reason for this, so typical process of narrowing it down is -

1. Try the same steps in fresh catalog. Ideally you should be able to see the problem there as well. If not, then it's something we need to work out together.

2. If above step creates problem in fresh Catalog as well, then check if you are able to load all albums on www.photoshop.com? I mean, go to Photoshop.com account and see if you are able to see all your albums there.

3. If you are facing problems with PSE as well as Photoshop.com, then there can be some case of corruption in Albums.xml or some other malfunction. This is something you may want to raise with Adobe, but before that try steps mentioned at - http://helpx.adobe.com/photoshop-elements/kb/incorrect-account-information-photoshop-photoshop.html

Why do we get 'sweatPea error' in Adobe Photoshop Elements

This error occurs when there are some issues with Plugins on the system. When EO is launching it tries to fetch the plugins from two locations (for win7):

1.    C:\Program Files (x86)\Adobe\Elements 10 Organizer\Plug-Ins

2.    C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 10

*** Version in above paths will change to PSE version installed on your computer.

As told already that this error occurs when there are some issues with Plugins. The issues can be-

1.    Plugins are not present at their recommended locations.

2.    Some plugins may be missing (may be removed by anti-virus or similar softwares).

3.    Plugins gets corrupted.

To avoid getting this error message-

>> Uninstall PSE. Now close any anti-virus (or similar software) and re-install PSE.

CHANGE - "Licensing for this product has stopped working." - Message is shown on launching Adobe Photoshop Elements on MAC

Some of the Mac users of adobe Photoshop Elements may get 'Licensing for this product has stopped working.' error on launching Adobe Photoshop Elements on MAC computers. Here we are sharing two solutions : Start with first solution and move on to second if doesn't work for you !!! After using these workarounds, licensing data and activation details need to be re-entered...

"There was an error opening the Backup/Synchronization preferences. Please close preferences and try again" : How to fix this problem in PSE

'There was an error opening the Backup/Synchronization preferences. Please close preferences and try again' - This message is shown in Organizer Preferences when something went wrong with authentication process. When we launch Preferences of a Organizer with Elements Services, application tries to authenticate the user with Photoshop.com servers. During this, if anything abnormal happens, this message shown. But it's simple to resolve the problem.

What should I do when Organizer says : "Backup/Synchronization has stopped. Click here to view errors"

Today one of my friend sent an email regarding Backup/Sync in Adobe Photoshop Elements :

"I am noticing that both my laptop and my desktop system at home shows in the Elements pane that sync has stopped because of connectivity problems, however the sync agent is churning away in the task bar, and I can watch it working. The in-app sync status seems to be broken for me; anyone else seeing that?"

 My first reply:  SyncAgent doesn't stop if it encounters any error, but it doesn't process anything and remain in sleep mode. It waits for user action to solve the problem and start its work again. So you see the SyncAgent running in System tray but if you launch it says:

So, its saying that your attention is required to continue Sync activities. 

Let me share what to do next ???

As you see a similar message in your Sync-Status Dialog, which comes after double clicking SyncAgent exe in System trey, go to Organizer. 

In Organizer Status bar you will see an icon like and as you move the mouse over it a tool-tip is shown saying : “Backup/Synchronization has stopped. Click here to view errors”. Click this icon and you will see a dialog with actual problem description in it:

Above dialog clearly says that SyncAgent was not able to detect internet on this amchine due to some reason. Just check the connectivity, if its fine Click on "I've fixed the problems".

As you click “I;ve fixed the problems” in error dialog, SyncAgent checks if problem has been resolved or not.

If yes, it starts processing the changes you have in PSE/PS.com and state changes to :

Your problem has been resolved. Like disconnection there can be other problem which can stop SyncAgent to work but now you know how to proceed for resolving the problems.