"There was an error opening the Backup/Synchronization preferences. Please close preferences and try again" : How to fix this problem in PSE

'There was an error opening the Backup/Synchronization preferences. Please close preferences and try again' - This message is shown in Organizer Preferences when something went wrong with authentication process. When we launch Preferences of a Organizer with Elements Services, application tries to authenticate the user with Photoshop.com servers. During this, if anything abnormal happens, this message shown. But it's simple to resolve the problem.

"Gathering Info" doesn't go away from Welcome Screen of Adobe Photoshop Elements

Many times I have seen people talking about a problem with Adobe Photoshop Elements 8.0 and 9.0, where gathering information progress bar doesn't go away even after multiple hours.

Here is a common workaround that worked for most of the folks I have talked to. Just have a look and give it a try in case you are also facing this issue:-

1. Go to C:\Program Files\Adobe\Elements 9 Organizer location
2. Double click PhotoshopElementsOrganizer.exe for launching Elements Organizer
3. Click on "Welcome ..."
4. It will launch a dialog and there is an option for Signing-out.
5. Sign Out and Sign-In again.
6. Now launch Welcome Screen and you gathering info should not be bothering you now !

Facing problem with my Contact List in Adobe Photoshop Elements

Here we are talking about the some generic mantras to resolve problems related to Contact-Book in Adobe Photoshop Elements Organizer. If you are not able to add contact to Contact-List in Organizer OR Contact-Book is not loading properly OR Organizer hangs on loading Contact-Books etc... Try out following things and share your findings with us :-


Here are few things we would recommend to do for resolving this particular issue:

1. Close Organizer
2. Please open "%allusersprofile%\Application Data\Adobe\Elements Organizer\Organizer\Settings" in windows explorer.
3. Locate 'contacts.xml' on your machine and rename it.
4. Re-launch Organizer and now try the same workflow.

Hope you would be able to continue with all your workflows related to Contact-book now. If still you are facing some problem, please try following and share your findings -

1. Log-out from Organizer
2. Create new catalog
3. Log-in with another account and try same thing.

Please do let us know about the results!

Photoshop.com Services are still not accessible after applying 7.0.3 update

Recently I found a dicussion on Adobe forums where some users were not able to use Photoshop.com services after applying 7.0.3 update.

http://forums.adobe.com/message/2792420

But you need not worry, in case same thing is happening with you. Just follow the steps mentioned below and you should be able to use Photoshop.com services with improved performance:

1. Uninstall PSE 7.0
2. Install it again.
3. You will again see the message for update and continue with download and install.
4. Restart your machine

ALL THE BEST !!!

Have you encountered : "Photoshop.com Services require an update to Photoshop Elements...."

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As mentioned in last post, Adobe has released a new patch for PSE7 to improve overall performance of Photoshop.com Services and some Security Fixes. Now onwards if you don't apply the latest patch, Photoshop.com services will not be available and you will see a message following message on launching Welcome Screen:

"Photoshop.com Services require an update to Photoshop Elements. Please update Elements using the Adobe Update Menager () or by checking the Adobe website at  http://www.adobe.com"

There is an "Update" button in this message dialog which takes you to a web-page having a downloadable zip file with 7.0.3 patch. Just go on with this and your PSE should be back with all Photoshop.com Services.

NOTE: When you apply the patch through Patcher.exe make sure that Welcome Screen OR Organizer OR Editor is not launched at that point of time...

Write back in case you have some other information about this update...

A useful link : http://kb2.adobe.com/cps/841/cpsid_84110.html

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