Recently we saw problem in loading of Backup/Sync Preferences in Adobe Photoshop Elements. One of the users is getting following message on attempt of launching Backup/Sync preferences through CTRL+K or Edit Menu. - 'There was an error opening up the Backup/Synchronization Preferences. Please close Preferences and try again.'
This error was always encountered irrespective of Catalogs of Adobe Photoshop Elements.
So let me share the process that happens on launching Preferences, especially Backup/Sync Preferences. On launch, preferences dialog tries to fetch albums in Catalog and on Photoshop.com. Most of the times this error occurs in case Elements Organizer fails to fetch albums from Photoshop.com. There can be various reason for this, so typical process of narrowing it down is -
1. Try the same steps in fresh catalog. Ideally you should be able to see the problem there as well. If not, then it's something we need to work out together.
2. If above step creates problem in fresh Catalog as well, then check if you are able to load all albums on www.photoshop.com? I mean, go to Photoshop.com account and see if you are able to see all your albums there.
3. If you are facing problems with PSE as well as Photoshop.com, then there can be some case of corruption in Albums.xml or some other malfunction. This is something you may want to raise with Adobe, but before that try steps mentioned at - http://helpx.adobe.com/photoshop-elements/kb/incorrect-account-information-photoshop-photoshop.html